Policies

By using this site, operated by The Gem Corps (TGC), you–-user, customer, buyer, purchaser–-are agreeing to the terms and conditions described below:

Estate jewelry is pre-owned and encompasses vintage and antique jewelry. Vintage jewelry is 30 to 70 years old and antique jewelry is 100+ years old. These pieces of wearable art can and do out-live us, sometimes by millenia, and the ones that last have been well-made and well-cared for. Evidence of wear commensurate with age is expected and celebrated by those who stan estate jewelry. 

All of the pieces that we curate are in very good to excellent pre-owned condition and are sold *as is.* Minor scuffs, scratches and patina are not polished out. Any more substantial blemishes that do not detract from the beauty or functionality of the piece, will be mentioned in the description. Photos are part of those descriptions. If a ring can be resized by your local jeweler, it is stated in the description. We always say, ‘Don’t shop for size.’ Many of these pieces are one-of-a-kind or otherwise rare, so we don’t want you to miss out on something that you love when a simple re-size is possible.

The Gem Corps’ *Heirlooms for Modern Times* include our collection of new jewelry designed by TGC which is made-to-order. Sometimes pieces are in-stock and ready to ship, but we mostly work on a made-to-order schedule for non-estate jewelry.  If an item is listed as “backordered” this means that it is a made-to-order piece, so go ahead and place your order. We look forward to getting started on it for you. Delivery times range from 4 to 6 weeks and in many cases these orders ship much sooner. The last date to place these orders for holiday delivery is November 30th. This date is subject to change. 

If you would like to see additional photos or videos, reach out anytime to Info@Gemcorps.com or visit our Instagram. Send us a message in a flash if you have any questions. We’re happy to help!

While SALES ARE FINAL - no refunds or exchanges - any items that may be mistakenly misrepresented require that the customer contact us at Info@GemCorps.com within 2 days of delivery. The Gem Corps will then assess and determine next steps which, at our discretion, may involve the customer returning the item fully insured and well-packaged, at the customer’s expense. Items that are returned without our approval will be sent back to the sender.

Pricing is subject to change. 

Taxes are calculated and applied for shipments within the state of California or as the law requires. 

CUSTOM DESIGN

We love this work and take a lot of pride in clear communications, resulting in gorgeous pieces to be treasured for generations to come. Please email Info@GemCorps.com to tell us about your project with the subject line "TGC Custom." The consultation fee for custom design starts at $250.00 for one hour which includes the initial video conference and follow-up emails/texts. This fee is deducted from the balance of your TGC custom order.

Please note that once production is underway, changes cannot be made. The Gem Corps accepts layaway for custom and made-to-order pieces and the general layaway terms (see below) apply. Your order will be shipped once the item has been paid in full. Please reach out to us at Info@GemCorps.com if you have any questions. Moving forward with a custom or made-to-order piece is your agreement to these terms.

SHIPPING

Items are generally shipped within 5-7 business days of your order being placed, Monday through Wednesday. The Gem Corps cannot be responsible for incorrectly entered shipping addresses made by the customer at the time of checkout. Please triple check that you are entering the correct address. Any packages that are returned will be reshipped at the expense of the customer.

Once shipped, tracking will be sent to the email entered by the purchaser. We ask that you send a quick note letting us know that your package arrived safely. TGC is not responsible for the package after it has been shipped. We may assist with an insurance claim on your behalf for any packages that become lost, stolen or damaged in transit. 

DOMESTIC: We ship USPS Priority 2-day and insure each package for the full amount. Orders that exceed $5,000 will be shipped via FedEx or UPS and will require a signature.

INTERNATIONAL: Please contact us for a quote prior to placing your order. It’s the customer’s responsibility to assume any and all associated customs, duties, and/or taxes or other fees related to import. We ask that you complete your research prior to placing your order. 

LAYAWAY

Layaway is available on items that are $500 or more. A 30% non-refundable deposit is required. Please reach out to Info@GemCorps.com with "Layaway" in the subject and include the link to the piece(s). For items under $2,500, a 30-day layaway is offered at the "paid in full" price; 31-45 days incurs an additional 5% to the "paid in full price;" 45-60 days incurs 10%. It is up to the customer to keep up with their payments.  TGC does not send reminders. However, if a payment is 5 days past due and we have not heard word, we reserve the right to terminate the layaway. Deposits/ payments are always non-refundable and non-transferable—cannot be put towards another item.